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Information Technology

Summary: To provide management and labor necessary to support Continental United States NORAD Region (CONR), First Air Force (1 AF) Air Forces Northern (AFNORTH), Air Forces Space (AFSPACE) Tyndall AFB, FL and its associated units at Eastern Air Defense Sector (EADS), Rome, NY; and Western Air Defense Sector (WADS) at Joint Base Lewis-McChord (JBLM) AFB, WA. Will be performed in accordance with all applicable laws, regulations, Component-Numbered Air Force (C-NAF), Headquarters Air Force (HAF) standards, instructions, and commercial practices.

Duties and Responsibilities

• Shall provide IT support for networks, servers and client-level devices to include: installation, configuration, and troubleshooting network and application server hardware, network operating system software, security patches, and peripheral network equipment such as routers, bridges, cabling system, network interface cards, modems, multiplexers, concentrators, telecommunications equipment and Personal Wireless Communications Systems (PWCS). Must be compliant with Department of Defense (DoD) Directive 8410 “Information Assurance Training (IAT), Certification, and Workforce Management,” IAT Level II requirements to obtain privileged network access.

• Provide networked application resources by designing, configuring, installing, and managing data services, operating system, and server applications (i.e., structured query language (SQL)/ MS SQL servers). Provides directory services utilizing dynamically assigned internet protocol (IP) addresses, domain name server (DNS), network storage devices, and electronic messaging resources. Manages secure authentication methods utilizing public key infrastructure (PKI) technologies and procedures. Implements server and special mission system security fixes, operating system patches, and antivirus software. Develops, tests, and implements local restoral and contingency operations plans. Processes and reviews C4 systems requirement documentation, telecommunication service requests (TSRs), status of acquisition messages, and telecommunication service orders (TSOs).

• Performs system resource management, to include load and capacity planning and balance. Creates, administers, and audits system accounts. Performs system-wide backups and data recovery. Ensures continuing systems operability by providing ongoing optimization and problem-solving support. Applies computer security policies to safeguard systems and information. Categorizes, isolates, and resolves system problems. Performs fault recovery by validating, isolating, correcting faults, and verifying service restoral with customers. Processes, documents, and coordinates resolution of trouble calls from lower support echelons. Processes scheduled and authorized outages. Submits outage reports in response to unscheduled outages.

• Utilizes enterprise patching tools to implement security updates to include: Information Assurance Vulnerability Assessments (IAVA), C4 Notice to Airman (C4 NOTAM), Time Compliance Network Orders (TCNO), Time Compliance Technical Order (TCTO), operating system patches, and antivirus software updates. Implements and enforces national, DoD, and Air Force security policies and directives. Performs proactive security functions to deter, detect, isolate, contain, and recover from information system and network security intrusions. Performs system sanitation resulting from classified message incidents (CMIs) and classified file incidents (CFIs). Develops scripts to assist in the deployment and patching of software vulnerabilities as needed.

• Supports information warfare operations within strictly controlled parameters and provides real-time intrusion detection and firewall protection for all networked resources. Researches latest system threats to develop and test tactics, techniques and procedures (TTPs) for defensive information operations. Employs TTPs on Air Force and DoD computer networks to defend against hostile information operations. Analyzes risks and/or vulnerabilities and takes corrective action to mitigate or remove them.

• Performs client-level Information Technology (IT) support functions. Manages hardware and software. Performs configuration, management, and troubleshooting. Removes and replaces components and peripherals to restore system operation. Installs and configures software operating systems and applications. Provides service to end-users for operation, restoration, and configuration of information systems. Reports security incidents and executes corrective security procedures.

• Standardize existing websites, create graphics, write system documentation, and provide training.

• Performs client-level Personal Wireless Communication Systems (PWCS) functions. Manages hardware, software, and Controlled Cryptographic Items (CCI). Performs configuration, management, and troubleshooting. Plans, schedules, and implements installation and maintenance functions associated with PWCS. Removes and replaces components and peripherals to restore system operation. Reports security incidents and executes corrective security procedures. Reports spectrum interference incidents.

• Plans, organizes, and implements sustainment activities. Establishes work standards, methods, and controls for preventative, scheduled, and unscheduled maintenance actions. Determines extent and economy of repair of malfunctioning equipment. Ensures compliance with technical data, instructions, and work standards. Develops and enforces safety standards. Interprets malfunctions and prescribes corrective action. Manages, or performs research and development projects for assigned systems.

• Develop and support internet and intranet sites, applications, and systems in accordance with AF MAJCOM and local governing instructions. Provide support utilizing web technologies Microsoft Office SharePoint Server and other web page and graphic design tools. Develop and maintain user, technical, and system documentation.

• Provide web page design and maintenance and help desk support. This includes receiving, documenting, and responding to user calls for assistance. As required, perform troubleshooting on computer network systems and provide workgroup support.

• Create and edit video production and documentation to provide visual information for presentation, education and training, and reports and historical archives. Support the community manager by operating visual information equipment.

• Support electronic and manual publications and forms development, design, control, storage, and dissemination. This may include updating electronic libraries and maintaining and electronically posting publications. Maintain records sets of directives and forms, and coordinate to ensure publications and forms meet prescribed style, format, and legal/statutory requirements.

• Provide client information services to include information systems devices, applications configuration, installation and maintenance of computer hardware and client software applications to include installation and upgrades to the organization. Add users to network and establish all rights/permissions required for users.

• Receive, issue, track, distribute, inventory, dispose, and store assets to include but not limited to computers, laptops, monitors, printers, speakers, cables, accessories, peripherals, office supplies, etc., for 1 AF/A6 and 1 AF subordinate units

• Assist with programs and projects requiring asset requisitioning and storage.

• Review requirements and determine courses of action such as utilizing current stock or purchase new items; coordinate actions needed to fulfill requirement.

• Use Asset Inventory Management (AIM) and all other programs of record for inventory management.

• Provide lifecycle management, identify shortfalls in stock, and coordinate actions to replenish.

• Print bar code labels for distribution.

• Deactivate accounts of departing IT custodians and create new accounts and provide training to new IT custodians.

• Assist in developing policies and procedures regarding asset management.

• Generate database reports and prepare reports for senior leadership as requested (i.e., status of accounts, status of lifecycle management).

• Assist in developing, preparing, and conducting asset management training.

• Prepare and maintain documentation associated with inventory management.

• Gather information and statements for investigations for lost or damaged equipment due to negligence or accident.

• Provide weekly progress and status updates regarding asset management.

• Maintain correspondence related to asset management.

• The contractor shall possesses and apply a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise projects and tasks as required.

• The contractor shall install and/or remove cabling. Contractor shall be qualified in fabricating, certifying, and installing category 5 or higher, coaxial, fiber optic (crimp and glue), and multi-pin communications cables.

• Provide first-look capability for cryptographic equipment items. Contractor shall be able to perform operator functions on KG-175 TACLANEs, KG-84/84A, KG-194, Secure Telephone Unit (STU)-IIIs, STEs, and KIV-7s & 19s.

• Complete specialized training packages for cryptographic equipment, as required.

• Perform first-look maintenance activities on information systems. If unable to correct computer or network problems, coordinate with the help desk for further assistance. Support Air Defense System Integrator (ADSI), Global Command & Control Systems, North American Aerospace Defense Command Contingency Suite, as required.

• Ability to manage multiple tasks while handling a large volume of work with frequent interruptions.

• Ability to deal effectively with personnel at various levels of command, both orally and in writing. Trained in Information Assurance, Information Protection, Operations Security, Physical Security and Emissions Security.

• Provides training for maintenance personnel on networked application resources, VTC equipment, operating system, and server applications.

• Training may consist of the following: Attend conferences, symposiums, and training course/sessions as needed, Anti-Terrorism Training, Derivative Classification Training, Ancillary Training, Operations Security, Training in support of new or updated technology for the mission requirements, Crew Mission Ready Certification.

Qualifications

• Experience comparable to Air Force Enlisted with a military grade of E5 - E7 has been used to meet this requirement. 2.4.3.3.

• A minimum of 3 to 5 years’ experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC).

• US Citizenship

• Demonstrate skill in verbal and written communication.

Contingent upon award.

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.