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Audio Visual (AV) Technician

Summary: To provide management and labor necessary to support Continental United States NORAD Region (CONR), First Air Force (1 AF) Air Forces Northern (AFNORTH), Air Forces Space (AFSPACE) Tyndall AFB, FL and its associated units at Eastern Air Defense Sector (EADS), Rome, NY; and Western Air Defense Sector (WADS) at Joint Base Lewis-McChord (JBLM) AFB, WA. Will be performed in accordance with all applicable laws, regulations, Component-Numbered Air Force (C-NAF), Headquarters Air Force (HAF) standards, instructions, and commercial practices.

Duties and Responsibilities

• Perform administrative services in support of Radio and Display Systems (SCPT). This includes but is not limited to duties as directed by the Noncommissioned Officer in Charge (NCOIC), Radio and Display Systems, monitors ongoing operation of AV systems (ex: data walls, video teleconferencing (VTC) equipment, satellite television, terrestrial television, television displays, etc.) to ensure hardware and software are functioning and operational standards are met, monitors, reviews, and analyzes overall VTC equipment and system performance to ensure satisfactory operation and identifies and resolves AV related problems occurring within the assigned area of responsibility.

• Responds to customer requests for assistance, ensuring trouble reports are handled expeditiously, troubleshoots hardware, software, infrastructure, and AV problems. Identifies and determines corrective actions to be taken due to failures not covered by established procedures, participates in the resolution of very complex problems and resolves partial system failures by providing revised applications of AV system operating capabilities, working through and around the problems with reduced capacity, and readjusting the system when full operating configuration is established.

• Promotes AV security by ensuring compliance with established security plans, policies, and standards, participates in planning, monitoring, testing, maintaining, and implementing Multimedia AV, Video VTC as well as Video Display systems and reports other VTC network or equipment problems for appropriate maintenance action.

• Installs video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems, resolves connectivity and interoperability conflicts between AV components, provides technical hands-on oversight with software installations, hardware configurations, and communication networking. Analyzes reliability of installed equipment and software to identify and correct problems and identifies trends in the types and frequency of errors and recommends changes to ensure optimum effectiveness is achieved.

• Develops instructions for and leads technicians with installing, implementing, integrating, and maintaining AV systems, research functional requirements of organization and determines future needs of AV systems to ensure hardware and software are in place and functioning properly at the time of implementation, analyzes AV reports and equipment use and capabilities to identify potential problems to management and iImplements new systems hardware and software to support AV systems.

• Maintains configuration oversight of the AV systems. Keeps abreast of changes in technology and applications that impact AV operation.

• Inventories, tests and documents all AV systems and ensures obsolete equipment is properly decommissioned and disposed of.

• Provides customer support, assistance, orientation, and prime trainer for unit’s maintenance personnel on AV systems, provides technical assistance to current and potential users so that AV systems operations have few major disruptions and proactively interacts with users to ensure proper operation of AV systems, hardware, and software.

• Demonstrates processes and provides orientation for new users and consults with customers regarding potential system or program upgrades, develops and maintains a trouble resolution database. Ensures systems are used properly and delivers training course material and provides training to shop personnel. Ensures shop personnel are adequately trained and able to troubleshoot the AV systems.

• Assists work center with Radio Frequency (RF) Transmission Systems activities.

• Maintains Tower Climbing and Rescue certification and assists the work center with antenna/tower maintenance operations and assist work center with preventive maintenance inspections (PMIs), troubleshooting open jobs/trouble tickets, and completing installs and project requirements on RF transmissions systems as necessary.

• Training may consist of the following:

  Attend conferences, symposiums, and training course/sessions as needed, Anti-Terrorism Training, Derivative Classification Training, Ancillary Training, Operations Security, Training in support of new or updated technology for the mission requirements, Crew Mission Ready Certification.

Qualifications

• Experience comparable to Air Force Enlisted with a military grade of E5 - E7 has been used to meet this requirement.

• Government will provide Tower Climbing and Rescue certification if needed.

• US Citizenship and have a DoD government security clearance SECRET

• Demonstrate skill in verbal and written communication.

Contingent upon award.

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.